Project Manager

Localization project ownership

Manage projects from planning through final delivery, taking responsibility for agreed service levels, deadlines, quality, and production coordination. The role requires independent execution and the ability to balance several customers and task types.

Delivery and communication

• Set feasible deadlines and deliver projects within customer service level agreements.
• Manage priorities across different work streams and customers.
• Respond to internal and external stakeholders within defined response commitments.
• Maintain clear communication with linguists and other delivery partners throughout each project.

Resources and team coordination

• Maintain the resources, core teams, and contributor pipeline needed for production.
• Identify staffing requirements and source available partners from the existing database.
• Request new sourcing when the current contributor pool cannot meet the need.
• Define and delegate administrative work to project coordinators or interns.
• Train supporting resources in production methods and key processes.

Quality, risk, and financial oversight

• Own the listed CM, quality, and on-time delivery performance measures.
• Coordinate review, verification, quality assurance, and linguistic quality evaluation at project level.
• Manage complaints and feedback from stakeholders.
• Assess production risks continuously and plan mitigation actions.
• Escalate problems with proposed solutions and open support tickets for every production blocker in Jira.
• Process and approve invoices and payments.
• Provide production volume insights to support revenue forecasting.

Process and technical execution

Maintain a detailed understanding of account workflows, standard operating procedures, and production practices. Ask questions where needed to establish the requirements, then follow and enforce the correct account protocols.

Document the processes used for your own work and tasks assigned to supporting staff. Keep system administration and data entry accurate, and work with the tools introduced by production support teams.

Analyze files and involve the solutions team when specialized file support is needed. Create and maintain linguistic assets such as translation memories, style guides, and reference documents.

Qualifications

A bachelor’s degree or equivalent is required; a master’s degree is preferred. The source lists at least 2 years of professional experience in localization project management or a related field.

Strong client communication, effective internal coordination, meticulous organization, and the ability to manage several tasks are essential. The role involves meeting deadlines while working under pressure.