Senior Insurance Claims Expert (Liability, Property, Contents)

About the work

Review auto, property, catastrophe, and contents claims using video, photographs, and supporting documents. This remote contract values senior claims experience and clear, defensible determinations; prior AI experience is not required.

Responsibilities

• Review and analyze disputed-fault auto claims by evaluating video recordings, written statements, and supporting documentation.
• Assess property and catastrophe-related damages using aerial roof imagery and catastrophe photos to determine accurate liability and loss.
• Evaluate and identify contents claims through photographic evidence, providing detailed valuation and inventory assessments.
• Draft clear, well-reasoned determination reports mirroring the documentation standards of licensed adjusters.
• Apply comparative fault and liability principles to support precise and defensible claim outcomes.
• Communicate findings and rationale through succinct, professional written and verbal feedback as required.
• Contribute to the development of data and insights that will advance AI system accuracy and reliability in insurance claims processing.

Preferred background

• Minimum 5 years of experience in insurance claims management with a focus on auto liability, property, catastrophe, and contents assessment.
• Active state adjuster license, or professional certifications such as AIC, CPCU, HAAG, or ACTAR.
• Demonstrated experience with comparative fault determination and complex liability assessments.
• Expertise in interpreting and analyzing photographic, video, and aerial imagery within an insurance claims context.
• Exceptional written and verbal communication skills, with the ability to articulate technical reasoning clearly and professionally.
• Track record of producing thorough, accurate claim documentation and valuation reports.
• Comfort working independently in a fully remote, tech-enabled environment, using digital tools for remote evidence review and report submission.