Life Sciences Localization Quality Manager

Quality in life sciences language services

Help manage service quality for accounts supporting pharmaceutical organizations, contract research organizations and medical device businesses. The language services context includes translation, linguistic validation and localization for clinical trials, pharmacovigilance, regulatory work, labeling and global commercialization.

Account and supplier responsibilities

• Work within an account squad to align suppliers with the needs of the accounts it manages.
• Monitor supplier performance, including timely delivery, compliance with client and project instructions, and deliverables without defects.
• Manage the quality of client service delivery and related tasks or improvement initiatives.
• Engage customers to understand the capacity they need and the quality they expect.
• Coordinate with language services so those capacity and quality requirements can be met.
• Track the customer's objectives and key results, taking action when needed to meet quality and delivery targets.

The role connects customer expectations with supplier execution, keeping attention on both the standard of the delivered work and its timing.

CV requirements

Only CVs written in English can be considered for this position.