Community Manager

What you’ll do

You’ll manage an online community from a fully remote setting, keeping member conversations respectful, helpful, and active. The work blends customer support, moderation, conflict management, and proactive engagement. This is a full-time remote role for someone who can move quickly while still writing with care. Strong judgment matters because community members will often need clear answers, calm escalation handling, or a friendly nudge back toward productive conversation.

Key responsibilities

• Monitor and moderate online communities to maintain a safe, respectful, inclusive atmosphere.
• Address customer complaints and questions quickly, with empathy and professionalism.
• De-escalate conflicts and diffuse tense situations before they disrupt the group.
• Develop proactive engagement strategies that keep the community active and vibrant.
• Collaborate with internal teams by relaying feedback and community insights.
• Manage time efficiently across multiple conversations and remote tasks.
• Create clear, friendly written and verbal communications across channels.

Skills that fit

• Proven experience in customer support and online community moderation.
• Exceptional verbal and written communication, especially empathetic messaging.
• Strong conflict-management and de-escalation ability.
• Self-starting energy and a proactive approach to problem solving.
• Excellent time management in a remote work setting.
• Attention to detail and ability to multitask under pressure.
• Adaptability and willingness to support community needs as they change.

Helpful experience

• Managing large-scale online communities.
• Using community platforms or CRM tools.
• Building durable relationships and positive user experiences.