Senior Cargo and Parcel Claims Examiner

About the work

Review shipment photographs, freight documentation, and delivery disputes to support AI claims evaluation. This remote contract values at least five years of cargo or parcel claims experience and well-supported custody and liability determinations.

Responsibilities

• Review and analyze documentation related to cargo and parcel claims, including air waybills, shipment photos, and delivery records.
• Assess evidence to determine custody, liability, and compliance with release rules for disputed shipments.
• Draft clear and concise written rationales supporting custody and liability determinations.
• Evaluate delivery photo disputes and provide detailed findings based on visual and written evidence.
• Identify inconsistencies, omissions, or procedural issues in freight documentation and claims submissions.
• Provide subject matter input to support the training and refinement of AI-powered claims processes.

Preferred background

• 5+ years of professional experience in air cargo, ground handling, or parcel carrier claims examination or dispute resolution.
• Strong knowledge of custody determination, release rules, and liability assessment in air and ground freight contexts.
• Proven expertise handling parcel delivery disputes and interpreting freight documentation.
• Exceptional written and verbal communication skills, with a keen eye for detail and clarity in reasoning.
• Experience reviewing photographic shipment evidence and drafting written determinations.
• Comfortable working independently in a remote environment and meeting project requirements.
• Background in collaborating with or providing input for claims process improvements or audits is a plus.