Subject Matter Expert – Retail Trade & Store Operations (English/Nepali) – Remote

Role overview

Create and review realistic retail trade and store operations scenarios in Nepali or English for an AI benchmarking project. The work is grounded in Indian operating contexts and tests whether responses reflect professional practice rather than generic recall. Tasks combine domain judgment with language-specific context across supermarkets, pharmacies, department stores, luxury retail, shopping malls, and multi-branch operations. Contributors design the work, adapt scoring criteria, review responses, and produce defensible reference solutions.

What you will deliver

• Design scenarios covering store operations, customer-service escalations, inventory management, pharmacy workflows, retail compliance, fraud prevention, sales supervision, and branch coordination.
• Adapt rubrics for operational problem-solving, customer interactions, retail decisions, and compliance-related tasks.
• Review responses for factual accuracy, policy compliance, service quality, and operational realism.
• Develop reference solutions reflecting retail, pharmacy, and commercial operations.

Domain coverage

• Retail-sales supervision.
• Store or operations management.
• Pharmacy operations.
• Retail security.
• Loss prevention.
• Fraud investigation.
• Customer experience.
• Multi-branch retail operations.

Evaluation standards

• Policy compliance.
• Accurate inventory decisions.
• Customer-service quality.
• Fraud and loss-prevention awareness.
• Realistic branch operations.

Qualifications

• Native-level Nepali with strong professional English proficiency.
• At least five years in retail, store operations, pharmacy operations, commercial management, loss prevention, or retail investigations.
• Strong understanding of customer-service workflows, retail operations, compliance procedures, and inventory management.

Contract terms

• Independent-contractor engagement.
• Contractors may choose when and how much to work; no fixed hours, check-ins, or guaranteed volume are stated.
• Project availability fluctuates, so the work is presented as supplemental rather than a primary full-time income source.
• Health insurance, paid time off, and retirement contributions are not provided.
• Hours are not guaranteed and depend on project demand.
• Most accepted tasks require at least two hours per day or ten hours per week.
• Accepted tasks require reliable availability, quality work, and on-time delivery.
• Independent contractors are responsible for their own tax obligations.