Japanese Lead Multimedia Content Reviewer

Lead Japanese content quality

Write and review Japanese linguistic content for multimedia services, maintaining accuracy and cultural relevance. Develop into the language market’s cultural point of contact, identifying problematic wording or content and recommending appropriate localized alternatives.

A journalism or similar background, demonstrated creative writing ability and close attention to detail are relevant. The role calls for native-level Japanese, enthusiasm for music, film and technology, and familiarity with iOS and Mac OS devices; Smartling knowledge is helpful.

Writing and editorial responsibilities

• Edit and proofread content against the supplied standards.
• Write marketing copy that engages customers.
• Copy-edit and proofread storefront descriptions.
• Translate and carry out other review assignments when needed.
• Identify recurring problems that affect database quality or product performance.
• Test tools and recommend changes that improve accuracy and efficiency.

Quality planning and client engagement

Work with the quality function to monitor account-level linguistic performance and establish expectations for each language, involving the client where appropriate. Support root cause investigations and corrective-action planning, and maintain visibility through performance indicators and status reports.

Plan, carry out and track linguistic quality assessments when applicable. Lead arbitration so disputed corrections are resolved and linguists understand the outcomes.

• Attend calls with client language teams and take the lead on linguistic questions, quality strategy and unclear requirements or corrections.
• Record meeting decisions and follow up with linguists so expectations remain aligned.
• Connect the client’s linguistic contacts with the wider delivery team.
• Make sure client feedback is incorporated into the work.
• Conduct direct reviews with client subject specialists when relevant.

Linguistic resources and team coordination

Create and maintain language assets and client-facing documentation, then communicate updates to the reviewers who use them. Provide guidance on terminology, style, product features and content questions.

Review localized copy and give linguists feedback, including comments received from reviewers and client language leads. Help resolve production queries, escalating to the appropriate internal or client contact when necessary.

Match reviewer profiles to assignments and content types. Guide the team in tracing the causes of errors and selecting practical improvements rather than only correcting individual examples.

Training and workflow improvement

• Support onboarding and evaluate language tests for prospective contributors.
• Identify training needs specific to the locale.
• Develop, maintain and deliver linguistic training materials and sessions.
• Coach and mentor linguists throughout delivery.
• Recognize underperformance and recommend changes to task allocation.
• Alert quality or engagement managers when a linguist may need replacing.
• Identify workload and workflow problems and propose solutions to the delivery team.

The account operates within a multilingual enterprise services environment spanning more than 300 languages. Its delivery processes combine human linguistic work with AI and automation in a setting supported by seven ISO certifications.