Student Loan Specialist

Federal student loan evaluation

Help improve the accuracy and usefulness of AI guidance about federal student loans. Your borrower counseling experience will inform whether questions sound realistic and whether answers address what borrowers actually need to know.

This short term contractor project is remote within the United States, with a commitment of 15 to 25 hours per week. Prior AI experience is not required.

Review and rubric work

• Examine sample questions and flag those that do not resemble genuine borrower inquiries.
• Write and refine scoring rubrics for accurate, complete answers about repayment, forgiveness and relief, including income driven repayment and Public Service Loan Forgiveness.
• Extend assessment criteria to servicing problems, deferment, forbearance and managing default.
• Evaluate AI answers against the rubrics, checking for factual errors, missing information and guidance that is no longer current.
• Give concise, constructive feedback to the project team asynchronously, including incorrect advice, unclear borrower messages and problematic servicing recommendations.
• Work with other specialists when needed to keep the rubrics and feedback consistent with current federal loan practices.

Preferred experience

At least one year directly advising federal student loan borrowers is preferred. Relevant settings include nonprofit counseling, college or university financial aid offices, loan servicing and default management.

The preferred background includes detailed knowledge of repayment strategies, income driven plans, forgiveness programs such as PSLF, deferment, forbearance and default resolution. Practical understanding of servicing operations, problems involving servicers and effective borrower communication is also valuable.

Communication and project fit

Strong written and spoken communication helps turn technical guidance into clear, efficient explanations. Experience developing or reviewing loan guidance, training materials or rubrics can strengthen your fit for the project.

Preferred qualifications also include US residency, familiarity with current federal loan rules and practices, and comfort contributing detailed, actionable feedback through digital collaboration tools in a remote, asynchronous environment.