Retail Banking Expert

General$45 - $65 per hour

Description

the client team is partnering with leading AI labs to engage experienced retail banking professionals to improve AI systems' understanding of consumer banking operations, lending workflows, and branch-level decision-making.
Contributors will apply their expertise in areas such as consumer lending, deposit operations, compliance, and relationship management to evaluate and enhance AI performance on retail banking-specific tasks.

Examine and assess AI-generated outputs related to consumer lending decisions, deposit account servicing, regulatory compliance, and customer communication.
Create realistic scenarios based on retail banking workflows — mortgage origination, personal loan underwriting, account opening/closing, fraud escalation, and regulatory examinations.
Annotate, label, and validate data across retail banking use cases (e.g., credit decisioning, KYC/AML procedures, customer dispute resolution).
Deliver structured feedback on AI accuracy in areas such as banking regulations (Reg Z, Reg E, TILA, RESPA, BSA/AML), product terms, and industry-specific terminology.
Work asynchronously with research teams to refine evaluation frameworks for banking-domain AI.

3+ years of professional experience at a commercial bank, credit union, or retail banking institution.
Background in one or more areas such as.
Branch operations and management.
Consumer or mortgage lending.
Deposit operations and treasury services.
Compliance, risk, or audit (BSA/AML, CRA, fair lending).
Relationship management or private banking.
NMLS registration or banking certifications a plus.
Strong analytical thinking and ability to translate retail banking workflows into structured evaluation tasks.
Clear written communication and attention to detail.

the client team is a talent marketplace that connects top experts with leading AI labs and research organizations.
Backed by investors including Benchmark, General Catalyst, Adam D'Angelo, Larry Summers, and Jack Dorsey.