Operations Generalist

Operations Generalist

Work as an Operations Generalist, where you will play a central role in optimizing and supporting innovative AI-driven video platforms You will use your expertise in AI model training, web platform management, and customer support to drive operational effectiveness and superior user experiences

Details

• Job type: Contract
• Location: Remote (US Timezones Preferred)

Day-to-day

• Manage and maintain web platforms, ensuring seamless operation and minimal downtime
• Support AI video generator model training initiatives through data coordination and process oversight
• Deliver responsive customer support, addressing inquiries and troubleshooting issues with clarity and empathy
• Monitor and analyze key performance metrics, generating actionable insights to enhance operational performance
• Document processes and workflows, ensuring clarity, consistency, and ease of knowledge transfer
• Source and analyze user feedback to inform product improvements and customer satisfaction initiatives
• Collaborate remotely with multidisciplinary teams to drive process improvements and operational excellence

You bring

• 1-3 years of relevant experience, ideally working with video-related platforms or tools
• Hands-on experience with AI model training and familiarity with AI video generator technologies
• Proven ability to manage, troubleshoot, and optimize web-based platforms
• Strong written and verbal communication skills, with a focus on customer-centric interactions
• Demonstrated analytical skills for reviewing performance metrics and sourcing actionable insights
• Experience in process documentation and workflow optimization
• Adaptability and strong problem-solving skills when navigating evolving operational challenges

Bonus

• Prior experience providing QA or customer support in tech-driven environments
• Native English speaker, ideally based in Pacific Time (PT) or other US timezones
• Familiarity with end-to-end user feedback collection and
• Analysis:methodologies