Thai Technical Support (L2 and L3)

Thai Technical Support (L2 and L3)

MS

• Bangkok, Bangrak (Remote) Thai Language Expert – Technical Support (L2/L3) About the Role Datamundi.ai is hiring Thai Language Experts to support a leading MNC client. This role involves providing Level 2 / Level 3 technical support for business applications while interacting with Thai-speaking users. If you have strong communication skills, problem-solving ability, and a willingness to work in a technical support environment, this is a great opportunity to grow. Role Details Role: Thai Language Expert – Technical Support

Experience: 3+ years

Employment Type: Contract (1 year, extendable based on performance)

Location: Work From Home (candidate should be open to visiting the nearest office as required)

Work Timings: Thailand business hours (approx. 9:00 AM – 7:00 PM)

Compensation: USD 3000 – 4000 per month (based on experience & interview performance)

Interview Process: Language Interview + English Interview Key Responsibilities Provide L2/L3 technical support to Thai-speaking users via phone, email, or chat

Troubleshoot and resolve issues related to .NET and SQL Server-based applications

Handle escalations and collaborate with internal L3/engineering teams

Ensure timely resolution of incidents and service requests

Deliver clear, step-by-step guidance to users

Maintain documentation, knowledge base, and ticket updates

Identify recurring issues and suggest improvements Technical Environment Applications: ~200 internal business applications

Technologies: .NET, SQL Server Required Skills Fluency in Thai (Native / Near-native – spoken & written)

Good English communication skills (for internal collaboration)

Hands-on experience or understanding of:

.NET applications

SQL Server (basic queries, troubleshooting)

Strong analytical and problem-solving skills

Ability to communicate effectively with both technical and non-technical users

Self-driven with the ability to work independently and in a team Nice to Have Experience with ticketing tools like Jira, ServiceNow, Zendesk

Prior experience in technical support / helpdesk roles

Familiarity with software troubleshooting processes

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Link to This Job Location Bangkok, Bangrak (Remote) Department MS Employment Type Contractor FTE Minimum Experience Experienced Compensation 3000-3500 USD per Month Privacy Policy • Terms of Service • © BambooHR All rights reserved.