Field Technical Specialist

Field Technical Specialist

Work as a Field Technical Specialist, where you will provide on-site installation, maintenance, and technical support for household appliances and integrated smart home systems Use your expertise to solve complex problems, engage directly with customers, and make a tangible impact on their daily lives.

Details

• Job type: Contractor
• Location: Remote

Day-to-day

• Install, configure, and validate a variety of home appliances and connected hardware systems at customer sites
• Conduct diagnostic assessments and troubleshoot mechanical, electrical, and connectivity issues to ensure optimal device performance
• Deliver exceptional customer service by educating users on product features, system operation, and safety best practices
• Utilize field service applications to accurately document service activity, technical findings, and customer feedback in real time
• Collaborate with remote support teams to resolve advanced technical problems and implement continuous improvement initiatives
• Maintain strict adherence to safety protocols and site procedures while navigating diverse residential environments
• Represent the customer's team with professionalism and a customer-centric mindset at all times

You bring

• Proven mechanical aptitude with proficiency in the use of hand and power tools for equipment installation and repair
• Demonstrated experience using field service apps or mobile platforms for workflow management and reporting
• Superior written and verbal communication skills with a strong commitment to clear, empathetic customer interactions
• Working knowledge of electrical and plumbing connections relevant to appliance setup and configuration
• Outstanding customer service skills, with the ability to listen, educate, and resolve issues effectively
• Valid driver's license and the physical capability to lift heavy equipment and access various residential job sites

Bonus

• Experience supporting integrated smart home systems or IoT devices
• Relevant certifications in appliance repair, electrical, or plumbing trades
• Track record of exceeding customer satisfaction goals in a field service setting