Diagnostics and Troubleshooting Domain Expert

Diagnostics and Troubleshooting Domain Expert

detail-oriented Diagnostics / Troubleshooting Specialist with hands-on experience using Task Manager, Event Viewer, msconfig, Device Manager, and Windows Update Troubleshooter to identify, analyze, and resolve system and performance issues.

Day-to-day

• Train and evaluate LLMs for technical support scenarios involving Windows performance, startup issues, driver problems, update failures, and system errors.
• Create, review, and annotate troubleshooting datasets such as incident logs, support chats, diagnostic steps, and resolution workflows.
• Use Task Manager to model troubleshooting for CPU, memory, disk, and process-related performance issues.
• Analyze system and application logs using Event Viewer to identify error patterns and root causes for AI training tasks.
• Apply msconfig knowledge to guide LLM training on startup behavior, boot issues, and service conflicts.
• Use Device Manager workflows to train models on hardware, driver, and device-related issue resolution.
• Incorpo

You bring

• Experience in IT support, desktop support, technical troubleshooting, or help desk operations.
• Strong hands-on experience with
• Task Manager
• Event Viewer
• msconfig
• Device Manager
• Windows Update Troubleshooter

Bonus

• Experience in AI training, data annotation, technical content review, or model evaluation.
• Knowledge of Windows administration, system logs, driver management, and update troubleshooting.
• Experience creating SOPs, troubleshooting playbooks, or knowledge base content.
• Familiarity with support automation, virtual agents, or AI-assisted help desk tools.

Pay

• Commitments Required: at least 4 hours per day and minimum 30 hours per week with 4 hours of overlap with PST.